Dear Clients,
20 May 2021


Please be informed that we are experiencing technical issues with outstanding contracts on MKE Trade.

Clients with outstanding contracts may see duplicate entries in their Portfolio.

Our team is working with the vendor to resolve this and we will provide an update as soon as possible.

We apologise for any inconvenience caused.



Regards,
Customer Services

Dear Clients,
30 Apr 2021


Please be informed that we will do system maintenance from 1 May 2021 8:00 am to 2 May 2021 8:00 am. There might be intermittent disconnection to the MKETRADE during this period.

Regards,
Customer Services

Dear Clients,
06 Apr 2021


Beware of risks related to trading incited by online discussions and social media platforms such as WeChat or LinkedIn perpetuating “pump and dump” scams involving overseas listed companies.

A “pump and dump” scam is a form of stock market manipulation where fraudsters artificially inflate the price of a share (“pumping”), before selling their own shares once the price goes up (“dumping”). The fraudsters “pump” up the share price using a variety of methods, including spreading favourable but fake news about the company or creating false impression of trading activity in order to induce victims to trade in the company’s shares.

To avoid falling prey to these scams, be wary of stock tips provided by persons you have befriended online. Stay vigilant and exercise the necessary precaution to protect yourself. For more on "pump and dump" scams, please visit the Singapore Police Force’s website: https://www.police.gov.sg/Media-Room/News/20190504_OTHERS_Police_Advisory_Pump_and_dump_scams_involving_Hong_Kong_listed_companies

Regards,
Customer Services

Dear Clients,
06 Apr 2021


Please be informed that we will do system maintenance on 10 Apr 2021 1:00 pm to 11 Apr 2021 9:00 pm. There might be intermittent disconnection to the MKETRADE during this period.

Regards,
Customer Services

Dear Clients,
05 Apr 2021


The issue below is affecting prefunded accounts.

Please be informed that there are issues with custody data records for trades dealt on 01 Apr (01 April 2021) on NYSE/NMS/ARCA.

As such, the custody holdings shown for your NYSE/NMS/ARCA under your prefunded accounts may not be accurate.

Clients are strongly advised to trade with caution and ensure there are sufficient holdings for all sell orders.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
07 Feb 2021


Please be informed that we will do system maintenance on 07 Feb 2021 12:30 pm to 6:00 pm. There might be intermittent disconnection to the MKETRADE Mobile during this period.

Regards,
Customer Services

Dear Client,
04 Feb 2021


Are you still using the physical token for your two-factor (2FA) authentication? We will be discontinuing it from 8 February 2021! Login and trade seamlessly with enhanced security. Download OKTA Verify App and install on your registered device. You can access it anywhere and generate a OTP on your mobile device using Okta without network.

For MKE trade users, visit https://www.mketrade.com.sg/. Follow the steps to setup your 2FA with Okta Verify App.

For clients who wish to continue with Single Factor Authentication (1FA), please proceed to click on the button "Continue without 2FA".

Online fraud and cyberattacks are becoming increasingly sophisticated and the usage of 2FA protects you against unauthorized use of your account. For more information, please visit our websites: MKE trade - https://www.maybank-ke.com.sg/contact-us/faqs/mke-trade/ -> select "Security"

Stay tuned for more information. Should you require assistance, please contact your Trading Representative or Helpdesk (helpdesk@maybank-ke.com.sg).

Thank you for your continued support and for trading with Maybank Kim Eng.

Regards,
Customer Services

Dear Clients,
29 Jan 2021


Due to extreme volatility, our US Broker has prohibited the purchase of selected NYSE-listed stocks, namely, GameStop Corp. (GME), AMC Entertainment Holdings Inc (AMC) and Koss Corporation (KOSS), effective 11:30am EST. All long positions currently held may continue to be liquidated but no new purchases will be allowed at this time.

We apologise for any inconvenience caused.


Regards,
Customer Services

Dear Clients,
26 Jan 2021


Please be informed there issue with contract creation of US trades done on previous day on Prefunded Accounts and as a result custody holding on the trades will not be updated correctly.

We apologise for any inconvenience caused.

Regards,
Customer Services

Dear Valued Clients,
21 Jan 2021


In compliance to the United States Executive Order 13959 issued by the Department of Treasury’s Office, please note the impacted Chinese securities that are listed on US/HK counters, the list compiled is not exhaustive.

Equities
 1
 Aero Engine Corp of China
 2
 Aviation Industry Corp of China Ltd
 3
 China Academy of Launch Vehicle Technology
 4
 China Aerospace Science & Industry Corp Ltd
 5
 China Aerospace Science & Technology Corp
 6
 China Communications Construction Group Co Ltd
 7
 China Electronics Corp
 8
 China Electronics Technology Group Corp
 9
 China Mobile Ltd
 10
 China National Chemical Corp Ltd
 11
 China National Chemical Engineering Group Corp Ltd
 12
 China National Nuclear Corp
 13
 China North Industries Group Corp Ltd
 14
 CNOOC Ltd
 15
 China Nuclear Engineering & Construction Corp Ltd
 16
 China Railway Construction Corp Ltd
 17
 CRRC Corp
 18
 China Shipbuilding Industry Corp
 19
 China South Industries Group Co Ltd
 20
 China State Construction Group Co., Ltd
 21
 China State Shipbuilding Corp Ltd
 22
 China Telecom Corp Ltd
 23
 China Three Gorges Corp
 24
 China Unicom Hong Kong Ltd
 25
 China United Network Communications Group Co Ltd
 26
 CRRC Corporation
 27
 Dawning Information Industry Co . (Sugon)
 28
 Hikvision
 29
 Huawei Investment & Holding Co Ltd
 30
 Inspur Group Co Ltd
 31
 Norinco
 32
 Panda Electronics
 33
 Semiconductor Manufacturing International Corp
 34
 Sinochem Group Co Ltd


ETFs
 1
 Aberdeen Emerging Markets Equity Income Fund
 2
 Aberdeen Standard Global Infrastructure Fund
 3
 Boulder Growth & Income Fund
 4
 Special Opportunities Fund


Bonds
SN Bond Issuers
 1
 Aviation Industry Corp of China Ltd
 2
 China Aerospace Science & Industry Corp Ltd
 3
 China Aerospace Science & Technology Corp
 4
 China Communications Construction Co Ltd
 5
 China Electronics Corp
 6
 China Electronics Technology Group Corp
 7
 China General Nuclear Power Corp
 8
 China National Chemical Corp Ltd
 9
 China National Chemical Engineering Group Corp Ltd
 10
 China National Nuclear Corp
 11
 China North Industries Group Corp Ltd
 12
 China Nuclear Engineering & Construction Corp Ltd
 13
 China Railway Construction Corp Ltd
 14
 China Shipbuilding Industry Corp
 15
 China South Industries Group Co Ltd
 16
 China State Shipbuilding Corp Ltd
 17
 China Telecom Corp Ltd
 18
 China Three Gorges Corp
 19
 CRRC Corp Ltd
 20
 Huawei Investment & Holding Co Ltd
 21
 Inspur Group Co Ltd


The conditions of the Executive Order are as follows:
      -       All US citizens, whether they are currently residing in the US or outside will no longer be able to trade the securities listed above
      -       It applies to all transactions (regardless of buy or sell) that provide investment exposure to the relevant Chinese securities
      -       It does not apply to transaction that is solely for the purpose of divesting (in whole or in part) the relevant Chinese securities already held prior to
              11 Jan 2021 during the wind-down period from 11 Jan to 11 Nov 2021.
      -       IStocks can be transferred out as long as there is no change in beneficiary ownership.

The financial instruments covered by the Executive Order may include, but are not limited to, derivatives (e.g., futures, options, swaps), warrants, American depositary receipts (ADRs), global depositary receipts (GDRs), exchange-traded funds (ETFs), index funds and mutual funds, to the extent such instruments also meet the definition of “security” as defined in the Executive Order.

For clients who hold the prescribed restricted US listed shares with our US agent and cannot sell, you may request to convert ADRs to ordinary shares and transfer to HK market. Please email the Custody team at custody_noms@maybank-ke.com.sg. The list of prescribed restricted US listed shares here. For the avoidance of doubt, the prescribed restricted may coincide with the above stated Equities list as the above list includes HK/China listed entities. For non-US citizens, you will not be affected if the shares are listed in HK and CN.

For more information on the Executive Order, please refer to the FAQs: here

The weblink to the complete list of FAQs relating to the Chinese Military Companies Sanctions, updated as of 15 Jan: here

Thank you.

Regards,
Customer Services

Dear Clients,
28 Nov 2020


Please be informed that we will do system maintenance on 28 Nov 2020 between 10:30 am and 12:00 pm. There might be intermittent disconnection to the MKETRADE Mobile during this period.

Regards,
Customer Services

Dear Clients,
12 Nov 2020


Please be informed that there are issues with contracts creation for trade dealt yesterday (11 Nov 2020) on HKEX and BURSA.

As such, the custody holdings shown for your HKEX and BURSA may not be accurate.

Clients are strongly advised to trade with caution and ensure there are sufficient holdings for all sell orders.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
10 Nov 2020


There has been an increase in scams targeting our clients and members of the public through phishing phone calls, messages and websites. It has been brought to our attention that there has been unauthorised uses of the legal entity name, management & corporate details of Maybank Kim Eng Securities Pte. Ltd. (“MKES”) and Kim Eng Finance (Singapore) Pte Ltd.

Our clients and members of the public should note that MKES does not offer personal loans, loan financing, cash loans comparison, multi-level marketing/tiered membership, share equity, bitcoin trading and cryptocurrency trading. Please visit here for the full list of MKES' products & services.

To avoid falling prey to these scams, please be mindful to never reveal confidential information to unknown entities. Stay vigilant and exercise the necessary precaution to protect yourself.

For more information on loan scams, please visit the Singapore Police Force’s website: here

Regards,
Customer Services

Dear Clients,
09 Nov 2020


Please be informed that we are experiencing delay in updating status for all US orders due to extreme volume and market volatility.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
03 Nov 2020


Please be informed that we will do system maintenance from 07 Nov 2020 08:30 am to 08 Nov 2020 18:00 pm

Regards,
Customer Services

Dear Clients,
30 Oct 2020


Please be informed that there are issues with contracts creation for trade dealt yesterday (29 October 2020) on HKEX.

As such, the custody holdings shown for your HKEX may not be accurate.

Clients are strongly advised to trade with caution and ensure there are sufficient holdings for all sell orders.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
30 Oct 2020


It has been brought to our attention that there has been an unauthorised use of the corporate address and management & corporate details of Maybank Kim Eng Securities Pte. Ltd. (“MKES”) have under the name of "Kim Eng Holdings Limited", "金英控股有限公司", "kimeng.vip", "Kim Eng Credit", "Kimengcreditsg", "Kim Eng Finance SG", “KIM ENG FINANCE”, “Kim Eng Finance PTE LTD”, “Kim Eng Finance (Singapore) PTE.LTD”, “Kim Eng Finance (Singapore) Pte Ltd” and “Kim Eng Finance”, (collectively, the “Non-MKE Entities”) to offer various loans, loan financing, cash loans comparison, brokerage service, investment banking & consulting, multi-level marketing/tiered membership, share equity, bitcoin trading and cryptocurrency trading.

We wish to clarify that we do have a related company named “Kim Eng Finance (Singapore) Pte Ltd” (UEN No. 199900848K). However, neither MKES nor Kim Eng Finance (Singapore) Pte Ltd have any affiliations nor dealings with the Non-MKE Entities. We have taken the appropriate measures to report this incident to the relevant authorities.

Please visit here to access the full list of MKES' products & services.

Don't fall prey to fraud, stay vigilant of scams, and be mindful to never reveal confidential information to unknown entities. here

Regards,
Customer Services

Dear Clients,
13 Oct 2020


Hong Kong Stock Exchange (HKEX) announced the cancellation of today's morning trading session for both HKEX and China Connect Northbound (SH-HK) Markets due to the issuance of Typhoon Signal No. 8.

For more details, please refer to HKEX website here

Regards,
Customer Services

Dear Clients,
19 Sep 2020


Please be informed that we will do system maintenance on 19 Sep 2020 between 09:00 am and 18:00 pm

Regards,
Customer Services

Dear Clients,
11 Sep 2020


Please be informed that we will do system maintenance on 12 Sep 2020 between 09:00 am and 18:00 pm

Regards,
Customer Services

Dear Clients,
03 Sep 2020


Please be informed that we will do system maintenance on 05 Sep 2020 between 09:00 am and 18:00 pm

Regards,
Customer Services

Dear Clients,
02 Sep 2020


There is an issue in updating trading limits and custody positions for Margin & Prefunded accounts.
For clarification, kindly contact your Trading Representative.

We apologize for any inconveniences caused.

Regards,
Customer Services

Dear Clients,
19 Aug 2020


Please be informed that we will do system maintenance on 22 Aug 2020 between 10:00 pm and 23 Aug 2020 12:00 pm

Regards,
Customer Services

Dear Clients,
19 Aug 2020


Hong Kong Stock Exchange (HKEX) announced the cancellation of today's morning trading session for both HKEX and China Connect Northbound (SH-HK) Markets due to the issuance of Typhoon Signal No. 8.

For more details, please refer to HKEX website here

Regards,
Customer Services

Dear Clients,
05 Aug 2020


Please be informed there issue with contract creation of US trades done on previous day on Margin & Prefunded Accounts. We are looking into the it.

Dear Clients,
16 Jul 2020


Please be informed that trading on Bursa Malaysia Securities will resume tomorrow, 17 July 2020 at 0900hrs as normal.
Trading on Bursa Malaysia Securities was halted this evening at 1530hrs. The Exchange will not reopen the securities market for trading today. The last traded price will be used as the reference price. The matter is currently being investigated.

The Exchange remains focused on ensuring there is minimal disruption to trading.

Dear Clients,
15 Jul 2020


Please be informed that we will do system maintenance on 18 Jul 2020 from 09:00 am to 03:00 pm.

Dear Clients,
07 Jul 2020


It has been brought to our attention that there has been an unauthorised use of the corporate address and management & corporate details of Maybank Kim Eng Securities Pte. Ltd. (“MKES”) have under the name of "Kim Eng Holdings Limited", "金英控股有限公司", "kimeng.vip", "Kim Eng Credit", “KIM ENG FINANCE”, “Kim Eng Finance PTE LTD”, “Kim Eng Finance (Singapore) PTE.LTD”, “Kim Eng Finance (Singapore) Pte Ltd” and “Kim Eng Finance”, (collectively, the “Non-MKE Entities”) "to offer loan financing, cash loans comparison, brokerage service, investment banking & consulting, multi-level marketing / tiered membership, share equity, bitcoin trading and cryptocurrency trading."

We wish to clarify that we do have a related company named “Kim Eng Finance (Singapore) Pte Ltd” (UEN No. 199900848K). However, neither MKES nor Kim Eng Finance (Singapore) Pte Ltd have any affiliations nor dealings with the Non-MKE Entities. We have taken the appropriate measures to report this incident to the relevant authorities.

Please visit https://www.maybank-ke.com.sg/products-services/ to access the full list of MKES' products & services. Don't fall prey to fraud, stay vigilant of scams, and be mindful to never reveal confidential information to unknown entities.

Regards,
Client Services

Dear Clients,
30 Jun 2020


The technical issue with MKE trade's order processing platform has been resolved.
You are now able to resume trading and are able to make order amendments on live orders.

We thank you for your patience and support.

Regards,
Client Services

Dear Clients,
09 May 2020


Please be informed that we will do system maintenance on 09 May 2020 from 08:00 am to 11:00 am.

Dear Clients,
23 Apr 2020


Please note the following ETFs will be undergoing reverse stock split on 23 April 2020.

Fund Name Reverse Split Ratio
Direxion Daily MSCI Brazil Bull 2X Shares
1 for 35
Direxion Daily Junior Gold Miners Index Bear 2X Shares
1 for 35
Direxion Daily Gold Miners Index Bear 2X Shares
1 for 25
Direxion Daily Technology Bear 3X Shares
1 for 10
Direxion Daily Regional Banks Bull 3X Shares
1 for 10
Direxion Daily S&P 500® High Beta Bull 3X Shares
1 for 10
Direxion Daily 20+ Year Treasury Bear 3X Shares
1 for 10
Direxion Daily Junior Gold Miners Index Bull 3X Shares
1 for 10
Direxion Daily Robotics, Artificial Intelligence & Automation Index Bull 3X Shares
1 for 10
Direxion Daily Retail Bull 3X Shares
1 for 10
Direxion Zacks MLP High Income Index Shares
1 for 8
Direxion Daily Gold Miners Index Bull 3X Shares
1 for 5

Kindly refer to the following link for more information.
http://www.direxion.com/press-release/direxion-announces-reverse-splits-of-twelve-etfs


Dear Clients,
17 Apr 2020


Please be informed that we will be decommissioning theScreener on KE Trade and MKE trade from 25 April 2020. Stay ahead and trade smart with Maybank Kim Eng’s Market Insight GVY Investment Ideas, available on the mobile app and on your internet browser.

Dear Clients,
17 Apr 2020


In support of stricter social distancing measures, our customer service counters at 50 North Canal Road will close from Monday, 20 April 2020, until further notice. Our customer service counters at Gateway West are still temporarily closed.

Maybank Kim Eng remains open to serve you through our online platforms, trading representatives and client services (phone & email). We encourage you to perform transactions electronically.

Thank you for your trading with us and your continued support.

Regards,
Customer Services

Dear Clients,
07 Apr 2020


Maybank Kim Eng remains open to serve you through our online platforms, trading representatives (phone & email) and client services.
We encourage you to perform transactions electronically. Our office at 50 North Canal Road will assist with services that require your physical presence only.
Please note that our Gateway West customer service counters are still temporarily closed.

Thank you for your trading with us and your continued support.


Regards,
Customer Services

Dear Clients,
06 Mar 2020


Please note that we are having MKETrade System maintenance on 7th March (Saturday) 1200hrs to 1800 hrs.

There might be intermittent login and password change issues to MKETrade & MKEMobile App during this period.

We apologize for any inconvenience caused during this period.


Regards,
Customer Services

Dear Clients,
28 Feb 2020


Please note that we are having MKETrade System maintenance on 29 Feb (Saturday) 1200hrs to 1900 hrs.

There might be intermittent login and password change issues to MKETrade & MKEMobile App during this period.

We apologize for any inconvenience caused during this period.


Regards,
Customer Services

Dear Clients,
07 Jan 2020


The issue with updating portfolio position for cash accounts has been resolved.

For clarification, kindly contact your Trading Representative.

We apologise for any inconveniences caused.

Regards,
Customer Services

Dear Clients,
30 Dec 2019


Please be informed that the trades executed on 27 Dec via your Trading Representative for HKex and Bursa Malaysia will not be updated on the system.

For clarifications, kindly contact our Customer Service or your Trading Representative.
We apologize for any inconveniences caused.

Regards,
Customer Services

Dear Clients,
19 Dec 2019


Please be informed that BURSA exchange was having connectivity issue today at around 430pm.

We apologize for any inconvenience caused during this period.


Regards,
Customer Services

Dear Clients,
12 Dec 2019


TRXC is going to have a 1 for 13 reverse stock split . The symbol is NOT CHANGING.

Market - NYSE ARCA
Stock Code - TRXC.ARC
Stock Name - TRANSENTERIX INC
Exercise Date - 12-Dec-2019

Dear Clients,
22 Nov 2019


Please note that we are having MKETrade System maintenance on 23 Nov (Saturday) 0900hrs to 1500 hrs.

There might be intermittent disconnection to MKETrade & MKEMobile App during this period.

We apologize for any inconvenience caused during this period.


Regards,
Customer Services

Dear Clients,
12 Nov 2019


There is an issue in updating trading limits and custody positions for Margin & Prefunded accounts.

For clarification, kindly contact your Trading Representative.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
31 Oct 2019


There is an issue in updating trading limits for Prefunded Accounts.

For clarification, kindly contact your Trading Representative.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
30 Oct 2019


There is an issue in updating trading limits, custody positions and portfolio position for Cash accounts.

For clarification, kindly contact your Trading Representative.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
29 Oct 2019


Please be informed that the holding with margin accounts is incorrect, please contact nigh tdesks for further clarifications.

We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
17 Oct 2019


It has been brought to our attention that the corporate address and details of Maybank Kim Eng Securities Pte. Ltd. (“MKES”) have been misused under the name of “KIM ENG FINANCE”, “Kim Eng Finance PTE LTD” and “Kim Eng Finance (Singapore) PTE.LTD” (collectively, the “Misleading Parties”) to offer loan financing.

We wish to clarify that we do have a related company named “Kim Eng Finance (Singapore) Pte Ltd” (UEN No. 199900848K). However, neither MKES nor Kim Eng Finance (Singapore) Pte Ltd have any affiliations nor dealings with the Misleading Parties. We have taken measures to report this incident to the relevant authorities.

To avoid falling prey to these scams, please be mindful to never reveal confidential information to unknown entities. We advise you to stay vigilant and to exercise the necessary precaution to protect yourself.

Should you encounter such unusual activities or have doubts in the person or entity you are dealing with, please contact our Helpdesk immediately at +65 6432 1888 or via email at helpdesk@maybank-ke.com.sg.

Thank you.

Regards,
Customer Services

Dear Clients,
17 Oct 2019


Please be informed that the technical issues with SMS services has been resolved.
We apologize for any inconvenience caused.

Regards,
Customer Services

Dear Clients,
30 SEP 2019


Please be informed that the technical issues logging into MKE trade has been resolved.
We apologize for any inconvenience caused.

Regards,
Customer Services

MKETrade System Maintenance on 28 Sep
Dear Clients,
27 SEP 2019


Please note that we are having MKETrade System maintenance on 28 Sep (Saturday) 0900hrs to 1500 hrs.

There might be intermittent disconnection to MKETrade & MKEMobile App during this period.

We apologize for any inconvenience caused during this period.


Regards,
Customer Services

2FA Login Technical Issue
Dear Clients,
06 AUG 2019


Due to technical issues 2FA authentication has been disabled on MKETrade.

We apologize for any inconvenience.

Regards,
Customer Services

No Trading Sessions for Hong Kong Stock Exchange (HKEX) and China Connect Northbound (SH-HK) Markets Due to Issuance of Typhoon Singal No. 8
Dear Clients,
31 JUL 2019


The Hong Kong Stock Exchange (HKEX) announced the cancellation of today's trading sessions for both HKEX and China Connect Northbound (SH-HK) Markets due to the issuance of Typhoon Signal No. 8.

Clients can submit orders for the next trading day after 3pm for SH-HK and after 4.10pm for HKEX via KE Trade and KE Trade Mobile.

For more details, please refer to HKEX website here

Regards,
Customer Services

MKEMobile System Maintenance on 29 Jun
Dear Clients,
28 JUN 2019


Please note that we are having MKEMobile System maintenance on 29 Jun (Saturday) 0900hrs to 1400 hrs.

There might be intermittent disconnection to MKEMobile App during this period.

We apologize for any inconvenience caused during this period.


Regards,
Customer Services

Issue with Trading Limits
Dear Clients,
12 JUN 2019


There is a technical issue in trading limits for some counters.

Kindly contact your Trading Representative to place orders if required.

We apologize for any inconvenience caused.

Regards,
Customer Services

New SGX “Trade at Close” Session on 3 Jun and Removal of SGX Long-Dated Orders on 31 May
Dear Clients,
29 MAY 2019


SGX will be introducing a new “Trade at Close” (TAC) session from 3 June 2019 onwards.

The 10-minute-long TAC session will immediately follow the closing auction routine and will allow participants to execute orders at the closing auction price set during the closing auction routine.

The TAC session will occur at 5.06pm to 5.16pm on a regular trading day and from 12.06pm to 12.16pm if the market is trading for half a day.

The extended trading phase, TAC, will enable participants to transact at an already-established closing price. Investors and brokers who desire price certainty or those looking to fill an order that was not completely transacted during the closing routine will benefit from the new TAC session. For more information, please click here to visit the SGX website.

In view of the introduction of TAC, all long-dated orders (Good-till-Date, Good-till-Maximum) will be removed and purged from the order book, on 31 May 2019, Friday, after market close.

If you would like to re-submit the previously removed long-dated orders, you may do so at the start of the pre-open session from 8.30am on 3 June 2019, Monday.

To locate the CAP, please refer to MKE trade FAQ > Trading > Trading SGX > Q5 and Q6.


Regards,
Customer Services

Issue with SGX Orders [Resolved]
Dear Clients,
17 APR 2019


Please be informed that the issue with SGX overnight orders has been resolved.
We apologize for any inconveniences caused.

Regards,
Customer Services

MKE trade Maintenance on 09 MAR from 2PM to 9PM
Dear Clients,
09 MAR 2019


Please note that we are having MKE trade maintenance on 09 MAR 2019 (Saturday) 2PM to 9PM.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

Issue with Trading Limits and Custody Positions for Margin and Prefunded Accounts
Dear Clients,
08 MAR 2019


There is an issue in updating trading limits and custody positions for Margin & Prefunded accounts.

For clarification, kindly contact your Trading Representative.

We apologize for any inconveniences caused.

Regards,
Customer Services

Chinese New Year Holiday Notice for SGX/BURSA/HKEX/SH-HK
Dear Clients,
04 Feb 2019


Stock Exchange Mon, 04 Feb Tue, 05 Feb Wed, 06 Feb Thu, 07 Feb Fri, 08 Feb Mon, 11 Feb
SGX
Half day trading
09:00a.m to 12noon
Closed
Closed
Open
Open
Open
BURSA
Half day trading
09:00a.m to 12:30p.m
Closed
Closed
Open
Open
Open
HKEX
Half day trading
09:30a.m to 12noon
Closed
Closed
Closed
Open
Open
SH-HK
Closed
Closed
Closed
Closed
Closed
Open

Dear Clients,
11 Dec 2018


There is an issue in updating trading limits and custody positions for Margin & Prefunded accounts.

For clarification, kindly contact your Trading Representative.

We apologize for any inconveniences caused.

Regards,
Customer Services

Holiday Notice for US Markets - 05 Dec 2018
Dear Clients,
03 Dec 2018


NYSE, NASDAQ and NYSE ARCA will be closed on Wednesday, 05 Dec 2018 in observance of a day of mourning for the passing of former President of the United States, George HW Bush.

Trading will resume on Thursday, 06 Dec 2018.

Regards,
Customer Services

Technical issue with MKE trade Mobile Login (Resolved)
Dear Clients,
30 Oct 2018


Please be informed that the technical issues logging into MKE trade Mobile has been resolved.
We apologize for any inconvenience caused.

Regards,
Customer Services

MKE trade Maintenance on 22 OCT from 5.30PM to 6PM
Dear Clients,
22 OCT 2018


Please note that we are having MKE trade maintenance on 22 OCT (Monday) 5.30PM to 6PM.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

MKE trade Maintenance on 22 OCT from 5.30PM to 6PM
Dear Clients,
22 OCT 2018


Please note that we are having MKE trade maintenance on 22 OCT (Monday) 5.30PM to 6PM.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

Technical Issue with iOS MKE trade App (Resolved)
Dear Clients,
11 Oct 2018


Please be informed that the technical issues logging into iOS MKE trade App has been resolved.
We apologize for any inconvenience caused.

Regards,
Customer Services

MKE trade Maintenance on 25 September from 6PM to 6.30PM
Dear Clients,
25 Sep 2018


Please note that we are having MKE trade maintenance on 25 September (Tuesday) 6PM to 6.30PM.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

Single Factor Authentication (1FA) Risk Acknowledgment
Dear Clients,
06 Sep 2018


With effect from 10 September 2018, all clients with single factor authentication (1FA) will be prompted with a one-time acceptance of the Risk Awareness Statement after logging in to MKE trade.

Should you require further clarifications, please feel free to contact Helpdesk at 6432 1888.

Regards,
Customer Services

MKE trade Maintenance on 02 September
Dear Clients,
31 Aug 2018


Please note that we are having MKE trade maintenance on 02 September (Sunday) 1400hrs to 1500 hrs.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

MKE trade Maintenance on 01 September
Dear Clients,
30 Aug 2018


Please note that we are having MKE trade maintenance on 01 September (Saturday) 0900hrs to 1500 hrs.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

MKE trade Maintenance on 07 July
Dear Clients,
06 July 2018


Please note that we are having MKE trade maintenance on 07 July (Saturday) 1200hrs to 2100 hrs.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

Technical issue with MKE trade Login
Dear Clients,
28 May 2018


Please be informed that we are having technical issues logging into MKE trade
We apologize for any inconvenience caused.

Regards,
Customer Services

MKE trade Maintenance on 05 May
Dear Clients,
04 May 2018


Please note that we are having MKE trade maintenance on 04 May (Saturday) 0900hrs to 1300 hrs.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

Issue with Updating Trading Limits for Prefunded Accounts
Dear Clients,
30 Apr 2018


There is an issue in updating trading limits for Prefunded accounts.
For clarification, kindly contact your Trading Representative.

We apologise for any inconveniences caused.

Regards,
Customer Services

MKE trade Maintenance on 23 Feb
Dear Clients,
23 Feb 2018


Please note that we are having MKE trade maintenance on 23 Feb (Saturday) 0900hrs to 1000 hrs.
You will not be able to access MKE trade during this period.
We apologize for any inconvenience caused during this period.

Regards,
Customer Services

Issue with order placement/status updates on MKE trade (Resolved)
Dear Clients,
29 Jan 2018


The issue with order placement/status updates have been resolved.
We apologise for any inconvenience caused.

Regards,
Customer Services

United States Daylight Savings Time has ended on 05 Nov 2017
Dear Clients,
06 Nov 2017


The United States Daylight Savings Time has ended on 05 November 2017. From 6 November 2017, the trading hours of NASDAQ, NYSE and NYSE ARCA will be from 10:30PM to 5:00AM (Singapore time).